World–Class Claims Service
For more than 30 years, OneWorld Assist has been providing exceptional service to those claiming against a Travel Underwriters’ travel insurance policy. Our dedicated claims staff ensure your clients receive appropriate, timely support when they need it most.
- Emergency services 24 hours a day, 7 days a week
- Multilingual Customer Service Representatives (24 languages)
- Assistance Case Managers
- Dedicated Claims Examiners
OneWorld Assist offers a wide variety of services including:
- Assistance locating medical care
- Monitoring of treatment & recovery
- Family travel assistance, if necessary
- Visa/passport information
- Lost document assistance
- Claims payment coordination
- Direct payment of eligible expenses to hospitals and other medical care providers
- And more!
“It won’t happen to me!” Many people don’t truly understand how an accident or illness away from home could affect them and their families. That’s why real-life stories are so compelling. Here are a few claims examples which demonstrate the necessity of travel insurance. Your clients shouldn’t travel without it.
Surfing accident changes one man’s life forever
A 36–year–old man from Toronto, ON was surfing near Big Sur in California when he was knocked over by a large wave. His neck was fractured, resulting
in complete paralysis from the waist down and partial paralysis from the neck to the waist. It was more than a month before he was medically fit to return home. At that
time, OneWorld Assist arranged for business class seats that were medically necessary. The insured and medical escort then returned home for continuing treatment and
rehabilitation.
Without insurance, out–of–pocket cost: $280,198.75
Provincial Medical Plan Contribution: $2,915.47
Husband suffers heart attack and is air evacuated home
An elderly couple from Chilliwack, BC drove their RV to California for the winter. While they were there, the 71–year–old husband
suffered a heart attack, was admitted to hospital, and was evacuated by air back to Canada the following day. His wife went with him in the air ambulance and a
drive-away company was hired to bring their RV back to Canada.
Without insurance, out–of–pocket cost: $47,868.29
Provincial Medical Plan Contribution: $400.00
Appendicitis leads to serious infection & second operation
A 13–year–old Korean girl, visiting her aunt and uncle in Canada with her parents, developed acute abdominal pain and was taken to the ER. The ER doctor
suspected appendicitis and further examination revealed that the appendix had ruptured. An emergency appendectomy was performed and the patient was expected to be discharged
within a few days. However, she became critically ill with a severe infection and required a second operation in order to remove an infected section of her bowel. She spent a total
of 18 days in hospital.
Without insurance, out–of–pocket cost: $77,429.25
A special ‘thank you’ from a satisfied customer
What’s most important is how your clients are looked after during their time of need—claim time. Here’s just one example of how our claims company, OneWorld Assist, exceeded expectations.
“I want to take a moment to thank everyone at OneWorld Assist for being there in my time of need. While I was vacationing in Paris in early June 2008, I had the
misfortune of having a heart attack. While the event was stressful, it could have been much more serious had OneWorld Assist not intervened on my behalf. Representatives
contacted my spouse and they regularly communicated with the hospital in Paris throughout my stay to ensure I was properly cared for.
Given the language barrier—I don’t speak French, and my inability to advocate for myself, it was good to have someone able to work on my behalf. The
Parisian medical system was excellent and the care and professionalism I received was beyond compare. This was possible thanks to OneWorld Assist advocating on my
behalf and ensuring I received the best possible medical attention.
Subsequent to the heart attack, OneWorld Assist guided me through the claims process with easy to read and understand forms. Often insurance companies have forms
that take legal expertise to understand. Not so with OneWorld Assist. When questions did arise, I was always able to get in touch with representatives in a timely manner.
They were helpful, courteous, and quickly answered any questions I had. OneWorld Assist respected my right to privacy and only asked for information directly relevant to
my claim. My claim was processed quickly including reimbursement of all bills and costs associated with the heart attack.
OneWorld Assist made the best of having an unfortunate ‘souvenir’ from Paris. I am glad they were there for me.”
–Tom M.